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Ordering Process

We understand that you want to be part of the process throughout the order and delivery of your order. We always strive to provide you the best shopping experience possible. You will know the status of your order every step of the way in real-time. We believe that it is important for us and you to know your order status from the moment your credit card is submitted for authorization and verification, to the arrival of your product at your doorstep.

Confirmation of your order email: Thank you for placing your order. Your order was received successfully and is presently being verified. Please note: your order is not charged until it is shipped. At this point you will be assigned an order number and you can verify your order via the email we sent to the supplied email address.

Tracking number email: Your order has shipped from our warehouse where the item(s) has been accurately picked, securely packed and shipped in a professional manner. You can track your package via the tracking number we email to your supplied email address.

Security (Protecting Customer Information): This site has stringent security measures in place to protect the loss, misuse and alteration of the information under our control.

Disclosing Information: direct.ecogrow.com respects your privacy. We do not sell, trade, or rent your personal information.